How do I make an order?
Please fill out the form under the “CONTACT US” tab. We will then be in touch with you to go over the details and provide a quote.
How much notice do you need for a booking?
BLB recommends booking in at the very least, 2 weeks in advance, however the earlier the better! Our bookings are spread out across the year and we can book out quickly. The busiest time of the year are the Darwin dry season, public holiday weekends and the lead up to Christmas.
What is the cancellation policy?
We will always request an initial deposit fee ($100). The payment of this fee will secure your event date/time. You may cancel anytime up to two weeks of your scheduled event and we will refund your deposit. Unfortunately, after this time the deposit is forfeited.
When do I need to pay for my event?
After the issue of the deposit fee, we will invoice the total amount of your event to you. You have up until the day prior to the event to complete payment in full. Your installation will be cancelled if the balance is not paid in full.
Can I reschedule my event date?
Yes. Please contact us as soon as possible if you need to reschedule your booking. We will endeavour to accommodate your new date as best we can, however there is no guarantee that we have the availability for your rescheduled date.
Do you set up and pack down?
Yes. We will come and set up the balloon installation for your event. We will then collect any hire items at the conclusion of the event (generally, the next day unless organised otherwise). Once the event is finished, it is the responsibility of the customer to remove the balloons as these belong to the customer, otherwise the deposit fee is forfeited.
How long do the balloons last?
Balloons are balloons, and we cannot guarantee their lifespan once they have left our hands. We recommend for longer lasting use, they are best used indoors. If they are required outdoors, we will set up as close as possible to the event time. We use quality brand balloons, however factors such as the weather, rough handling or anything else out of our control may cause balloons to deflate or pop sooner than expected – regardless of an indoor or outdoor venue. Once balloons leave our hands, no refund or additional display will be given because balloons have popped, oxidised or deflated.
Can I re-use the balloons?
Yes! We would highly recommend this if you have a place to store them. Otherwise, the balloons we use are 100% biodegradable latex and should be disposed of safely. Our foil mylar balloons are also quality brands, and these can usually be deflated and reused again.
Do you deliver?
Yes. We are based in Darwin’s rural area however we deliver anywhere from the rural area up to and including Darwin City and the Northern Suburbs. Other areas are by agreement (Dundee, Marrakai etc).
Do you do site visits?
Yes. If a site visit is required, we offer 1 free visit. Each visit thereafter occurs a from $50 fee.
